Refunds and returns
Changes, cancellations, returns and delivery problems, step by step.
Changing an order
Email info@buyfencingnortheast.co.uk with your reference as early as possible. Where possible we'll adjust quantities or the delivery day; any price difference is confirmed before we charge or refund it.
Cancelling before delivery
Email your reference and say you want to cancel. Consumers receive a full refund within 14 days.
Consumer returns of stocked items
- 1
Notify within 14 days
Email us within 14 days of delivery, quoting your order reference and listing what you'd like to return.
- 2
Return in resaleable condition
Send items back within 14 days of notifying us: unused, uncut, unfixed, untreated, dry and fit for resale. You cover the return cost and we'll give the return address. If you'd like a collection, we'll quote the charge first.
- 3
Refund
After the items arrive and are checked, we refund them, with standard delivery if the full order was returned, within 14 days, to the original card.
Exclusions
Returns apply to stocked items only. Special orders and anything cut or made to your specification can't be returned unless faulty. Used, cut, fixed, treated, split, badly stored or otherwise unsaleable items may have the refund reduced by up to their full value.
Business purchases
These return rights apply to consumers. Business customers should email us and we'll help where reasonably possible.
Shortages, damage or wrong items
Email on the delivery day with photos and your reference. We'll supply the missing or correct items, or refund them if you prefer. Your statutory rights are not affected.
How refunds are paid
Refunds go to the card used for payment. Banks can take a few days to show them.
Who we are
Buy Fencing North East is operated by Buy Fencing North East of Newcastle upon Tyne. Contact info@buyfencingnortheast.co.uk.