FAQs
Frequently asked questions
Quick answers for planning and ordering a load. For anything else, email info@buyfencingnortheast.co.uk.
Questions
What's the minimum order?
£200.00 of timber, not including delivery.
Is there a maximum?
Up to 999 of each line online. For more, email us with the full list.
Can I amend an order after paying?
Email info@buyfencingnortheast.co.uk with the reference straight away and we'll help where we can.
How much is delivery?
One charge per load, from £38.00, depending on the postcode.
Which days can I book?
The open days show on the calendar at checkout. Pick one and it's held once you've paid.
Will you unload where I want?
We unload at your address or the nearest safe, accessible spot to it. Describe the access in the notes at checkout.
Can I collect?
No, every order is delivered.
What post centres should I use?
1.8m with 3.6m rails is standard. 2.1m with 4.2m rails means fewer posts on long runs.
Is it treated?
Yes, all treated softwood. Sizes are nominal.
How do I pay?
By card, on a secure checkout page.
Can unused timber be returned?
Consumers can return unused stocked items within 14 days of delivery. Business orders aren't covered by that right, but contact us and we'll see what's possible. See refunds and returns.